Terms and Conditions
Usage of our service constitutes your acceptance of these terms.
If you do not agree with any of these terms do not use our service.
Please review this agreement carefully.
This Service Agreement is between:
Rocketship Couriers Ltd. (“RocketShip”, “the Company”, or "We")
The User (“you” or “the Client”).
Pickup Time, Delivery Window, Base Rate and Mileage
RocketShip is available to make pickups and deliveries seven days a week with the exception of statutory holidays.
The earliest available pickup time Monday through Saturday is 9:00 am.
The latest available pickup time Monday through Saturday is 5:00 pm.
Sunday service must be scheduled by 12:00 pm Sunday. Sunday pickups can be made between 2:30 pm and 5:00 pm with delivery by 8 p.m.
When RocketShip cannot guarantee delivery times due to factors beyond our control, RocketShip reserves the right to assign a lower service level and fee to the order than what was initially quoted.
How we charge for weight
The first twenty pounds of weight is included in your base tariff.
First we determine the volumetric weight of your shipment. The volumetric weight is determined by expressing the volume of your shipment (in cubic feet) as a weight. Our rate sheet indicates that we rate one cubic foot at twenty pounds.
We compare the volumetric weight of your shipment to its actual weight, less the included twenty pounds. We then charge the greater amount.
When RocketShip has attempted delivery of your order on two occasions without success, RocketShip will provide with the following options:
- Rocketship will return shipment to shipper at the regular service level rate; or
- RocketShip will continue to attempt delivery with additional charges for each consecutive attempt.
Dangerous Goods Shipments
Only Limited Quantity and Consumer Commodity shipments are available at this time.
Maximum weight for a single piece shall not exceed fifty pounds.
Services will either be charged to your credit card immediately upon completion of each delivery, or accrued monthly and charged to your credit card or bank account after an invoice has been issued. We require a preauthorized debit agreement or a credit card authorization.
RocketShip reserves the right to modify your quoted charge if the claimed weight or size of the cargo exceeds what was claimed when the quote was generated.
Variable billing charges are due and payable upon receipt and are past due thirty (30) days thereafter and;
Past due accounts are subject to cancellation of credit without notice and subsequent 3rd party collection and;
All charges must be paid in full before any service disputes can be settled, and;
A service charge of up to 3% may be charged on past due accounts.
These terms and conditions shall take the place of and entirely supersede any oral or written contracts or agreements that deal with the same subject matter as referenced herein with the exception of agreements established between RocketShip and RocketShip Account Holders. RocketShip reserves the right to modify these terms at any time.
The invalidity of any particular portion or paragraph of this agreement shall not affect any other provision herein and, in such event, this agreement shall be construed as if such invalid provision was omitted.
Limitation of Liability
You agree to indemnify and hold harmless the Company of any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation: damages for loss of profits, goodwill, use, data, or other intangible losses that result from the provision of services by the Company to the Client.
RocketShip will not be he liable for any special, consequential or other damages caused by mere delay in the delivery of a shipment, regardless of the cause of such delay, delivery times for all levels of service are not guaranteed and will vary with delivery distance, road and weather conditions.
Unless specifically agreed to in writing prior to the shipment, RocketShip will not be liable in excess of the declared value or $500.00 whichever is less for any and all damages.
The Maximum liability assumed by RocketShip for damage to goods is $2 per pound unless otherwise declared.